HUB3 Terms of Service

Version: 1 · Effective from: 18 July 2026

The Dutch-language version of these Terms of Service ("Algemene Voorwaarden") is the authentic and governing version. This English translation is provided for convenience only; in case of any discrepancy, the Dutch text prevails.

1. Who we are

HUB3 is provided by Dries Verstreepen, with registered office at Stallestraat 290b bus62, 1180 Ukkel, registered with the Belgian Crossroads Bank for Enterprises under number 0677955962, VAT BE0677955962 ("HUB3", "we", "us", "our").

Contact: info@hub3.be.

These Terms of Service (the "Terms"), together with the documents they refer to (the Privacy Policy, the Cookie Policy and, for Organisers, the Data Processing Agreement), apply to your access to and use of the HUB3 platform. The rules on acceptable use (Section 8) and on cancellation and refunds (Section 15) form an integral part of these Terms.

2. Definitions

In these Terms, unless the context requires otherwise:

Platform or Service: the HUB3 website, web application, mobile applications and all related services and features.
User: any person who accesses or uses the Platform, regardless of role.
Organiser: a business user who offers and sells programmes, classes, workshops, events, class passes or tickets through the Platform (including dance studios, teachers and independent providers). The Organiser is the legal seller of its offering.
Teacher: a natural person who teaches, whether or not affiliated with an Organiser.
Member or Dancer: a user who enrols in or purchases an Organiser's offering. A Member acting for purposes outside their trade, business or profession is a Consumer within the meaning of Book I of the Belgian Code of Economic Law ("WER").
Business user: an Organiser or Teacher using the Platform in the course of their trade, business or profession.
Content: all data, text, images, videos, logos and other materials uploaded, posted or displayed on or through the Platform.
Subscription: the paid or free plan under which an Organiser accesses the features of the Platform, as described in Section 11.
Feature pack: a paid add-on that unlocks additional functionality on top of a Subscription.
HUB3 Credits: promotional platform credit as described in Section 16.
App Mode: an operational mode of the Platform (such as testing, early access, launch or maintenance) as described in Section 18.
Stripe: the payment service provider Stripe, through which payments are processed.

3. Scope and acceptance

3.1. By accessing or using the Platform, creating an account or making a purchase, you agree to these Terms and the documents they refer to. If you do not agree, you may not use the Platform.

3.2. Where you use the Platform on behalf of a legal entity or organisation, you represent that you are authorised to bind that entity.

3.3. We may ask you to re-confirm your agreement upon material updates to these Terms before you continue to use the Platform (see Section 32).

4. Description of the Service

HUB3 is a digital platform that connects dancers, Organisers (including studios, teachers and independent providers) and Members. The Platform provides tools for, among other things:

managing programmes and classes;
scheduling and enrolments;
membership administration;
facilitating payments;
communication and notifications;
managing events, class passes and tickets.

HUB3 acts as a technology platform and intermediary, and in addition supplies software services to Organisers under a Subscription (Section 11).

5. HUB3's role as a marketplace

5.1. HUB3 does not itself own, organise, control or deliver any classes, workshops or events offered on the Platform.

5.2. All services are offered directly by the Organiser. The Organiser is the legal seller and is solely responsible for its offering, its delivery and its relationship with the Member.

5.3. Any agreement in respect of a class, workshop, event, class pass or ticket is concluded between the Member and the Organiser, not with HUB3. HUB3 is not a party to that agreement and merely facilitates its conclusion and payment.

5.4. The Subscription agreement between HUB3 and the Organiser (Section 11) is separate from the agreements the Organiser enters into with its Members.

6. Access, accounts and eligibility

6.1. Age. You must be at least 18 years old to create an account and enter into agreements through the Platform. Minors may use the Platform only under the supervision and with the consent of a parent or legal guardian, who is responsible for compliance with these Terms. The processing of minors' personal data is governed by the Privacy Policy.

6.2. Accurate information. You undertake to provide accurate, complete and up-to-date information and to keep it updated where necessary. Organisers keep their billing and contact details current.

6.3. Security. You are responsible for keeping your login credentials confidential and for all activity under your account. Report unauthorised use immediately to info@hub3.be.

6.4. One person, one account. Unless we expressly permit otherwise, you may not create multiple or duplicate accounts and you may not share your account. Login credentials are not transferable.

7. Account types and roles

HUB3 provides different roles, each with its own features and responsibilities:

Organiser (studios, teachers, independent providers);
Teacher;
Member / Dancer.

A single user may hold multiple roles where the Platform allows this. The provisions applicable to a role (in particular Section 17 for Organisers) apply according to the role you fulfil.

8. Rules of use and acceptable use

8.1. General. You use the Platform in a lawful, fair and respectful manner and in accordance with these Terms.

8.2. No circumvention. You may not knowingly take transactions that arise, or would reasonably arise, through the Platform off-platform with the intention of avoiding platform fees, nor use contact details obtained through the Platform for purposes outside the Service.

8.3. Prohibited conduct. You may not, among other things:

break the law or encourage others to do so;
engage in unlawful, fraudulent, misleading or deceptive activity, including identity fraud, money laundering or circumventing payment or verification controls;
post content that is hateful, harassing, defamatory, obscene, violent or otherwise unlawful, or that infringes third-party rights (including intellectual property, privacy or image rights);
post sexually explicit material, or material depicting minors in an inappropriate context;
distribute spam, unsolicited advertising, chain messages or misleading redirects;
mislead other users about your identity or your relationship with HUB3 or an Organiser.

8.4. Technical misuse. You may not:

decompile, reverse-engineer, modify or create derivative works of the Platform, save for mandatory statutory exceptions;
use automated means (scrapers, bots, crawlers) to collect data or load the Platform without our prior written consent;
circumvent or test the security or integrity of the Platform without permission, or introduce malware, viruses or harmful code;
place an excessive load on the Service, disrupt it, or impair its availability for others (e.g. denial-of-service);
gain unauthorised access to accounts, systems or data.

8.5. Others' content and data. Only post Content for which you hold the necessary rights and which does not infringe third-party rights or the law. Process other users' personal data only for the purposes for which the Platform is intended and in accordance with applicable data protection law, the Privacy Policy and, for Organisers, the Data Processing Agreement.

8.6. Reporting and consequences. Suspected violations or illegal content may be reported as described in Section 20. In the event of a breach of this Section, we may remove or disable Content, restrict features, and suspend, deactivate or terminate accounts in accordance with Section 23.

9. Content and intellectual property

9.1. Your Content. You retain the rights to the Content you provide. You grant HUB3 a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt (e.g. for formats and thumbnails) and distribute that Content, solely to the extent necessary to operate and promote the Platform. This licence ends when you delete the Content, subject to reasonable technical back-ups and statutory retention obligations.

9.2. Warranties. You represent that you hold the necessary rights to the Content you provide and that it does not infringe third-party rights or the law.

9.3. HUB3's IP. The Platform, the software, the design, the trade marks, logos and all related intellectual property rights are and remain the property of HUB3 or its licensors. Nothing in these Terms transfers those rights to you. You may not copy, modify, decompile, reverse-engineer or create derivative works of the Platform, save for mandatory statutory exceptions.

10. Payments, prices and platform fees

10.1. Payment processing. Payments are processed through Stripe and are subject to Stripe's terms. HUB3 does not itself store full card details.

10.2. Prices. Prices of the offering are set by the Organiser and displayed in euro (EUR), including VAT where applicable, unless stated otherwise. Manifest pricing errors do not bind us and may be corrected.

10.3. Platform fees. HUB3 charges a platform fee on transactions. This fee may consist of a percentage, a fixed amount per transaction, or a combination of both, and may differ depending on the type of offering. Current rates are displayed on the Platform. The fee may be deducted automatically from transactions via Stripe; such deduction constitutes valid payment of the fee. The platform fee may be changed subject to prior notice in accordance with Section 32.

10.4. VAT on platform fees. Applicable VAT is due on the platform fee. HUB3 issues invoices to Organisers; fees settled by automatic deduction may be treated as paid.

10.5. Payouts to Organisers. Payouts of amounts received to Organisers are made via Stripe, subject to the applicable payout terms, reserves and conditions of Stripe and of the Platform. Refunds, chargebacks and corrections may be set off against future payouts (see Section 15).

11. Subscriptions, feature packs and paid visibility

11.1. Subscription plans. Organisers use the Platform under a Subscription. HUB3 offers a free base plan and paid plans, each with its own feature scope. The current plans, their contents and their prices are displayed on the Platform and form part of the agreement. Paid plans may be billed monthly or annually.

11.2. Trial period. When creating a studio, HUB3 may grant a free trial period during which the features of the highest plan are available. The duration of the trial is communicated at the outset and is currently seven (7) days. If the trial is not converted into a paid Subscription, the studio automatically reverts to the free base plan. Data already entered is retained, but features belonging to a paid plan are no longer accessible while no paid Subscription is in effect.

11.3. Term and renewal. A paid Subscription runs for the chosen period (monthly or annually) and automatically renews for an equivalent period until cancelled. The fee is due at the start of each period.

11.4. Cancellation. The Organiser may cancel its Subscription at any time through the Platform. Cancellation takes effect at the end of the current paid period: access to paid features is retained until that date, after which the studio reverts to the free base plan. Fees already paid for a current period are not refunded pro rata, unless mandatory law provides otherwise or unless the cancellation results from a failure by HUB3. This provision is without prejudice to Section 14 (right of withdrawal) where applicable.

11.5. Changing plans. An Organiser may change its plan during the term where the Platform allows this. On an upgrade, the additional fee is charged according to the billing method applicable at that time; a downgrade takes effect from the next period.

11.6. Price changes. HUB3 may change the prices of Subscriptions and feature packs. Changes are notified in advance in accordance with Section 32 and take effect at the next renewal at the earliest. If you do not agree to a price change, you may cancel the Subscription before the change takes effect, in accordance with Section 11.4.

11.7. Non-payment. Where a payment fails or is not made, HUB3 may suspend access to paid features and revert to the free base plan, following notice and a reasonable period to regularise payment. If payment is not made after that period, HUB3 may terminate the Subscription in accordance with Section 23. Data is retained during suspension in accordance with Section 28. In the case of late payment by a Business user, HUB3 may charge statutory interest and reasonable recovery costs in accordance with applicable legislation on late payment in commercial transactions.

11.8. Feature packs. In addition to a Subscription, the Organiser may purchase paid feature packs that unlock additional functionality. Feature packs are billed separately and follow the same rules on term, renewal, cancellation, price changes and non-payment as the Subscription to which they attach.

11.9. Paid visibility. An Organiser may purchase paid promotion, whereby a programme is displayed in the Platform's designated featured sections for a set period. Paid promotion is identified as such. Its effect on discoverability is described in Section 21. Paid promotion confers no entitlement to any particular number of impressions, visitors, enrolments or revenue.

11.10. Passing the platform fee on to the Member. An Organiser may choose not to bear the platform fee itself but to pass it on to the Member. In that case the fee is shown as a separate line in the checkout before the purchase is confirmed, so that the Member knows the total amount before confirming.

11.11. Free and special plans. HUB3 may grant free, reduced or temporary plans, including in the context of testing or early access (Section 18). Such plans confer no entitlement to continuation and may be changed or discontinued subject to notice in accordance with Section 32.

12. Taxes and VAT (Organisers)

12.1. The Organiser is solely responsible for determining its VAT obligations, setting prices (including VAT where applicable), reporting and remitting taxes, and issuing invoices to its customers.

12.2. HUB3 does not calculate, collect or remit taxes on behalf of Organisers. Any tax information displayed on the Platform is for information purposes only.

13. Purchases by Members

13.1. When purchasing classes, class passes, events or tickets, you enter into an agreement with the Organiser, not with HUB3.

13.2. Prices are set by the Organiser and may include VAT. The cancellation and refund policy is determined by the Organiser, within the limits of applicable law and Section 15.

13.3. Where the Organiser passes on the platform fee in accordance with Section 11.10, this is shown separately before the purchase is confirmed.

14. Right of withdrawal for consumers

14.1. Principle. A Consumer entering into a distance contract is in principle entitled to withdraw within 14 calendar days without giving reasons, in accordance with Book VI WER.

14.2. Key exceptions. The right of withdrawal does not apply to, among other things:

services relating to leisure activities where the contract provides for a specific date or period of performance (e.g. a class, workshop or event with a fixed date) — Art. VI.53, 12° WER;
services that have been fully performed after the Consumer has given prior express consent to performance during the withdrawal period and has acknowledged losing the right of withdrawal once the service has been fully performed;
the supply of digital content not supplied on a tangible medium, where performance has begun with prior express consent and acknowledgement of the loss of the right of withdrawal.

In practice, most classes, workshops and events with a fixed date fall under the exception in Art. VI.53, 12° WER and cannot be withdrawn free of charge after booking on the basis of the statutory right of withdrawal. The Organiser may, however, operate a more generous (voluntary) cancellation policy.

14.3. Exercise. Where the right of withdrawal applies, the Consumer may exercise it by an unambiguous statement (e.g. by email) or using the model withdrawal form. Amounts already paid are then refunded in accordance with the law, without prejudice to Section 15.

14.4. As the Organiser is the seller, the right of withdrawal is exercised against the Organiser. HUB3 facilitates processing of the refund where technically possible.

14.5. Subscriptions. Where an Organiser acting as a Consumer enters into a Subscription (Section 11) with HUB3 at a distance, the right of withdrawal applies against HUB3, subject to the same exceptions as above. Most Organisers act in the course of a professional activity and are therefore not Consumers.

15. Cancellation and refunds

15.1. HUB3's role. HUB3 is an intermediary platform and not the seller. The Organiser sets its own cancellation and refund terms, within the limits of applicable law and this Section. HUB3 facilitates the processing of refunds where technically possible but is not a party to the agreement between the Member and the Organiser.

15.2. The Organiser's policy. Before purchase, the Platform displays, where available, the Organiser's cancellation and refund policy (e.g. deadlines, conditions and any fees). By confirming the purchase, the Member accepts that policy, to the extent it does not conflict with mandatory law.

15.3. Cancellation by the Member. Cancellation by the Member follows the Organiser's policy and, where applicable, the functionality of the Platform (e.g. cancellation up to a set number of hours before the start). Class passes and bundles may have their own terms (e.g. validity period, non-transferability, partial use); these are set by the Organiser and shown before purchase.

15.4. Cancellation or change by the Organiser. If the Organiser cancels or materially changes a class, workshop or event, the Member is in principle entitled to a refund of the amount paid for the cancelled part, unless a valid alternative (e.g. rescheduling) is offered and accepted. The Organiser is responsible for timely communication and handling.

15.5. Processing refunds. Refunds are processed through Stripe, to the original payment method, unless otherwise required or agreed. Processing time may depend on Stripe and the financial institutions involved. HUB3 may set off refunds, chargebacks and corrections against future payouts to the Organiser.

15.6. HUB3 Credits. Where (part of) a purchase was paid with HUB3 Credits, the part paid with Credits may be refunded in the form of HUB3 Credits rather than money. HUB3 Credits remain subject to Section 16.

15.7. Chargebacks and disputes. Filing an unjustified chargeback with the card issuer instead of following the cancellation or complaints procedure may lead to account suspension and to costs. Disputes about the delivery, quality or safety of a class, workshop or event concern the Organiser as seller in the first instance. HUB3 may, at its reasonable discretion, mediate but is not obliged to refund on the Organiser's behalf. Complaints are handled in accordance with Section 24.

16. HUB3 Credits and affiliate programme

16.1. Affiliate programme. HUB3 may offer an optional affiliate or referral programme allowing eligible users to invite Organisers or other providers to create an account. Participation is voluntary and may require activation. HUB3 may enable, disable, change, suspend or withdraw this programme at any time, including per App Mode, testing phase, early-access phase or feature-flag configuration.

16.2. Rewards. Affiliate rewards are granted only where the referred Organiser meets the qualification criteria set by HUB3 (e.g. a new and unique studio profile, fraud checks, account verification or other platform requirements). Rewards are granted as HUB3 Credits. Unless stated otherwise, 1 HUB3 Credit corresponds to a discount value of EUR 1 within HUB3.

16.3. Nature of HUB3 Credits. HUB3 Credits:

are promotional platform credit only;
are not money, electronic money, a bank balance or a payment account, and do not constitute a claim for payment against HUB3;
cannot be paid out, transferred, sold, exchanged for cash or used outside HUB3;
may be used only for eligible purchases, enrolments or services within HUB3 where the use of Credits is supported;
may be subject to limits, expiry dates, fraud checks, corrections or reversal;
lapse upon permanent deletion of the account to which they are linked.

16.4. Misuse. HUB3 may refuse, reverse, expire or remove HUB3 Credits in the event of fraud, misuse, self-referral, duplicate accounts, incorrect referrals, cancelled or invalid studio registrations, technical errors, chargebacks, disputes or breaches of these Terms. Participants may not misrepresent their relationship with HUB3 and may not engage in misleading, unlawful, spam-like or abusive referral practices.

16.5. Use at checkout. The use of HUB3 Credits at checkout is optional. Where available, the checkout displays the amount of HUB3 Credits applied and the remaining amount payable. Where a transaction is fully covered by HUB3 Credits, HUB3 may settle the checkout internally without initiating an external Stripe payment.

16.6. Relationship to price, VAT and platform fees. HUB3 Credits reduce the amount payable by the user but do not necessarily reduce the underlying transaction value, the Organiser's price, the VAT treatment or the calculation of the platform fee. Platform or transaction fees may be calculated on the original purchase or enrolment amount before application of HUB3 Credits.

17. Organisers' obligations

17.1. As an Organiser, you are solely responsible for:

your classes, workshops and events, and their safe delivery and supervision;
compliance with all applicable laws, permits and insurance;
customer service, complaints handling and refunds towards your Members;
the accuracy and completeness of the information you publish;
setting your prices, VAT treatment and cancellation/refund policy.

17.2. Stripe onboarding. To receive payments you must create a Stripe account (Connected Account) and accept the Stripe Connected Account Agreement, and provide the required identity and verification information (KYC). HUB3 may suspend payouts while verification is incomplete or where fraud or risk is suspected.

17.3. Your own terms. You undertake to make your own terms and (consumer-facing) information available to your Members where legally required, consistently with these Terms.

17.4. Prohibited conduct. You may not use the Platform for unlawful, misleading or high-risk activities, nor knowingly route transactions off-platform to avoid fees (see Section 8.2).

17.5. Data protection. You are the controller for the personal data you process through the Platform in the context of your own membership administration and services, and you comply with applicable data protection law. The relationship between HUB3 and you is governed by Section 27 and by the Data Processing Agreement.

17.6. Your own infrastructure. You are responsible for the equipment, software and internet connection required to use the Platform, and for their security.

18. Availability, App Modes, testing and early access

18.1. HUB3 may operate different App Modes, including testing, early access, launch, maintenance or other controlled modes. The availability of features — including payments, affiliate functionality, Credits and enrolments — may differ per App Mode.

18.2. During testing or early access, certain features may be experimental, incomplete, temporarily unavailable, reset, changed or removed. Credits, rewards, test data and feature access granted during such phases may be limited, corrected or withdrawn where necessary for testing, fraud prevention, operational stability or legal compliance.

18.3. Maintenance. HUB3 may temporarily take the Platform wholly or partly out of service for maintenance, adjustments or improvements. We aim to keep this to a minimum and, where reasonably possible, to announce planned maintenance in advance.

18.4. Changes to the Platform. HUB3 may change, extend or discontinue the Platform and its features. Changes that materially and adversely affect the feature scope of a current paid Subscription are notified in advance in accordance with Section 32; if you do not agree, you may cancel in accordance with Section 11.4.

19. Service "as is"

19.1. The Platform is provided "as is" and "as available", without warranty of uninterrupted or error-free operation.

19.2. Nothing in this Section limits any rights you have as a Consumer under mandatory law, including statutory conformity and warranty rules.

19.3. The Platform may contain defects. HUB3 undertakes to remedy reported defects within a reasonable period and using its best efforts (Section 30).

20. Illegal content, reporting and moderation

20.1. Point of contact. Suspected illegal content or breaches of these Terms may be reported to info@hub3.be. This address also serves as the point of contact within the meaning of the Digital Services Act (Regulation (EU) 2022/2065).

20.2. Notice and action. We assess reports received and may remove or disable Content, or restrict access to the Platform, where Content is unlawful or breaches these Terms.

20.3. Statement of reasons. Where we remove a user's Content or restrict our service to a user, we provide a statement of reasons where legally required and inform the user of the available redress options (see Sections 23 and 24).

21. Discoverability and ranking

21.1. Ranking in search results and listings. The Platform ranks offerings in search results and listings. The main parameters determining this ranking are:

the extent to which the offering matches the search query and the selected filters;
location and distance relative to the user or the location specified;
date, start time and availability of the offering;
the completeness and recency of the information in the programme and studio profile;
popularity and user interaction;
the user's preferences and previous interactions.

21.2. Payment and ranking. Payment does not influence the order of regular search results and listings.

21.3. Featured sections. The Platform also contains separate featured sections (such as "Vandaag uitgelicht" / "Featured today"). Placement in those sections may arise in two ways: through an editorial selection by HUB3, or because an Organiser has purchased paid promotion in accordance with Section 11.9. Paid promotion is identified as such, so that you can tell when a placement results from a payment.

21.4. No influence on content. Paid promotion does not change the assessment, description or terms of the offering itself.

21.5. This Section implements the ranking transparency obligations under the P2B Regulation (EU) 2019/1150.

22. Communications and notifications

22.1. By creating an account you agree that we may deliver service-related messages (transactional, operational and legal) electronically, including by email and in-app notifications. These messages form part of the Service and cannot be switched off while you hold an account.

22.2. For HUB3's marketing communications we obtain your consent where legally required; you may unsubscribe at any time. See the Privacy Policy for more information.

22.3. Messages from Organisers. Organisers may send messages and emails to their Members through the Platform, for example about classes, changes or practical arrangements. The Organiser determines the content and the recipients and is responsible for them, including compliance with the rules on electronic marketing and data protection. HUB3 acts as the technical sender and is not the originator of those messages. If you no longer wish to receive such messages, address your request to the Organiser concerned.

For news and promotional emails, the Organiser may select only contacts with valid, Organiser-specific consent. The Organiser is responsible for the accuracy and demonstrability of consent recorded from an external source. HUB3 provides a technical one-click unsubscribe mechanism and may automatically limit or pause sending in the event of quota overruns, misuse, complaints, suppressions or unsafe bounce rates. Unsubscribing from marketing does not prevent the Organiser from sending necessary practical communications to people with a demonstrable active relationship.

22.4. Push notifications. Where you have consented, the Platform may send push notifications. You may disable these at any time in your device or browser settings.

23. Suspension, deactivation and termination

23.1. By HUB3. We may suspend, deactivate or terminate accounts in the event of breaches of these Terms, legal obligations, security issues, fraud prevention, suspicious activity or misuse of the Platform.

23.2. Business users (P2B). Where we restrict or suspend our service to a Business user, we provide that user with a statement of reasons. Where we terminate our service to a Business user, we do so on 30 days' notice and with reasons, except where we may or must act otherwise by law (including in cases of repeated infringements, legal obligations or serious risks). This is in accordance with the P2B Regulation (EU) 2019/1150.

23.3. At the user's request. You may request deactivation of your own account where the Platform offers this option. A deactivated account is no longer accessible.

23.4. Retention period and reactivation. A deactivated account may remain in a deactivated state for up to 90 days. HUB3 may retain account data during that period where necessary for security, fraud prevention, accounting, evidence, legal compliance or operational continuity. Where the Platform supports this, an account may be reactivated during the retention period.

23.5. Permanent deletion. After permanent deletion, access is permanently withdrawn and reactivation is no longer possible. Personal data is deleted or anonymised, subject to statutory retention obligations. Outstanding fees, payment obligations, disputes or legal obligations remain enforceable.

23.6. Deletion of a studio by the Organiser. Where an Organiser deletes its studio, the associated data — including programmes, classes, enrolments, member data and related records — is deleted. This deletion is immediate and irreversible; there is no recovery period. The Organiser is responsible for exporting in good time any data it wishes to retain (Section 28) and for informing its Members of the discontinuation and its consequences for their current enrolments. HUB3 may retain certain transaction and accounting data where required by law.

23.7. Effect on paid services. On termination or deletion, current Subscriptions, feature packs, paid promotion and HUB3 Credits lapse, without any right to a refund of fees already paid, subject to mandatory law and except where the termination results from a failure by HUB3.

24. Complaints and dispute resolution

24.1. Internal complaints procedure. Complaints may be submitted to info@hub3.be. We aim to handle complaints within a reasonable period. For Business users this serves as the internal complaint-handling system within the meaning of the P2B Regulation (to the extent applicable).

24.2. Consumers — out-of-court dispute resolution. If you are a Consumer and we are unable to resolve a dispute, you may contact the Consumer Mediation Service (Consumentenombudsdienst, North Gate II, Koning Albert II-laan 8 box 1, 1000 Brussels — consumentenombudsdienst.be), which may refer you to the competent qualified entity. Disputes with the Organiser concern the Organiser as seller in the first instance.

24.3. This provision is without prejudice to your right to bring proceedings before the competent court.

25. Liability

25.1. To the extent permitted by law, HUB3 is not liable for indirect or consequential loss, loss of data, profit or revenue, or interruptions of the Platform.

25.2. To the extent permitted by law, HUB3's total liability is limited to the amount of platform fees and subscription fees paid by the user concerned to HUB3 in the twelve (12) months preceding the event giving rise to liability.

25.3. What we do not exclude. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; wilful misconduct or gross negligence; fraud; or any other liability that cannot be excluded or limited under mandatory law, including the mandatory rights of Consumers.

25.4. As the Organiser is the seller of the offering, HUB3 is not liable for the delivery, quality or safety of classes, workshops or events.

25.5. To the extent HUB3 depends on third-party service providers (including Stripe and its hosting and infrastructure partners) for the performance of its obligations, its liability for failures by those third parties is limited to what it can reasonably recover from them. This limitation does not apply in the cases referred to in Section 25.3.

26. Indemnity

If you are a Business user (Organiser or Teacher), you indemnify HUB3 against claims, damages, losses and costs (including reasonable legal fees) arising from (i) your use of the Platform, (ii) your breach of these Terms or the law, or (iii) your offering and its delivery, including claims by your Members or by supervisory authorities in connection with the personal data you process through the Platform. This indemnity does not apply to Consumers.

27. Data protection

27.1. The processing of personal data is described in the Privacy Policy and, where applicable, the Cookie Policy.

27.2. HUB3 as controller. HUB3 is the controller for the personal data it processes for its own purposes, including: creating and managing accounts, authentication, security and fraud prevention, invoicing and accounting, measuring and improving use of the Platform, managing HUB3 Credits and the affiliate programme, and its own communications with users.

27.3. HUB3 as processor. To the extent an Organiser processes personal data through the Platform in the context of its own membership administration and services — including member profiles, enrolments, attendance, evaluations, forms and records — the Organiser is the controller and HUB3 acts as processor within the meaning of Article 28 GDPR. HUB3 processes that data solely on the Organiser's documented instructions and for the delivery of the Service. The rights and obligations of both parties are set out in the Data Processing Agreement, which forms an integral part of these Terms and which you can consult at any time.

27.4. Special categories of personal data. Certain features allow an Organiser to record sensitive or health-related information about participants (for example in a care record or participant file). This constitutes a special category of personal data within the meaning of Article 9 GDPR. As controller, the Organiser warrants that it has a valid legal basis, informs data subjects properly and puts in place the necessary additional safeguards. HUB3 provides appropriate technical and organisational measures as described in the Data Processing Agreement.

27.5. Mutual relationship. Where HUB3 and an Organiser each process data for their own purposes, each acts as an independent controller for those processing activities. Each party informs its own data subjects and complies with its own obligations.

27.6. Studio-specific legal documents. Where the Platform allows an Organiser to publish its own terms or privacy notices, the Organiser remains responsible for them. HUB3 exercises no substantive control over them.

28. Your data, export and back-ups

28.1. Ownership of data. You remain the rights holder in the data you enter through the Platform. HUB3 acquires no ownership in it and does not use that data for its own commercial purposes beyond what is necessary to deliver and improve the Service, and beyond what is described in the Privacy Policy.

28.2. Export. The Platform provides export features allowing an Organiser to export its data — including member lists, enrolments, payments, evaluations and form submissions — in a common, machine-readable format. The Organiser is responsible for exporting in good time any data it wishes to retain, in particular before cancellation, deactivation or deletion (Section 23.6). After permanent deletion, HUB3 can no longer make data available.

28.3. Individual rights. Individual users may exercise their rights as data subjects (access, portability, erasure) as described in the Privacy Policy. Where the data concerned is processed by an Organiser as controller, address your request to that Organiser; HUB3 provides assistance in accordance with the Data Processing Agreement.

28.4. Hosting and back-ups. Data is stored with the hosting and infrastructure partners engaged by HUB3; these are listed in the Privacy Policy and in the Data Processing Agreement. HUB3 ensures that back-ups of that data are made periodically. Back-ups serve the continuity of the Service and recovery following incidents; they do not constitute an individual restore service. HUB3 does not guarantee that individually deleted data can be retrieved from a back-up.

28.5. Security. HUB3 implements appropriate technical and organisational measures to protect data against loss, theft, unauthorised access and unauthorised alteration. No service can guarantee absolute security; this undertaking is an obligation of means.

28.6. Fair use. HUB3 may set reasonable limits on storage space, file sizes and processing capacity, and will communicate in advance where those limits change in a way that materially affects your use.

29. Confidentiality

29.1. Each party shall treat the other party's confidential information as confidential, shall not disclose it and shall not use it for purposes other than performing these Terms. Confidential information means all non-public information marked as confidential or whose confidential nature is reasonably apparent from the nature of the information or the circumstances of disclosure.

29.2. This obligation does not apply to information that: (a) was already lawfully known to the receiving party before disclosure; (b) was independently developed without use of the confidential information; (c) is or becomes generally known through no act of the receiving party; or (d) was lawfully disclosed by a third party without breach of a confidentiality obligation.

29.3. Confidential information may be disclosed to the extent required by law or by a judicial or administrative decision. The party required to disclose shall limit the scope of disclosure as far as possible and shall notify the other party in advance, unless prohibited by law.

29.4. Each party ensures that its staff and the third parties it engages comply with the same confidentiality obligations.

29.5. These obligations continue for three (3) years after the end of the agreement, and without time limit for personal data and for information protected as a trade secret.

30. Support and access by HUB3

30.1. Support. For the duration of your Subscription you may request support at info@hub3.be or through the channels offered by the Platform. Support covers answering questions about the use of the Platform and identifying and remedying reported defects. Support is an obligation of means; no guaranteed response or resolution times apply, unless expressly agreed otherwise in writing.

30.2. Limits. HUB3 may refuse a support request or charge for it separately where it reasonably falls outside normal service provision, for example in the case of customisation, data migrations or tasks requiring substantial time. Any charge is applied only with prior agreement.

30.3. Access to data by HUB3. In order to provide support and administer the Service, authorised HUB3 staff may access data entered through the Platform, including personal data. Such access is limited to what is necessary for: support and troubleshooting, security and fraud prevention, safeguarding operational continuity, complying with legal obligations, and handling reports and complaints.

30.4. Safeguards. The persons with such access are limited in number, bound by a duty of confidentiality and act within HUB3's instructions and, where HUB3 acts as processor, within the Organiser's instructions. Further safeguards are described in the Data Processing Agreement.

30.5. Administrator functions. The Platform has administrator roles allowing platform-wide settings, feature access, rates and published documents to be managed. These functions are reserved to HUB3 and to persons designated by HUB3.

31. Third-party services

The Platform integrates third-party services (including Stripe). We are not responsible for the performance or policies of those third parties. Use of those services may be subject to the terms of the third party concerned.

32. Changes to these Terms

32.1. We may amend these Terms from time to time. We announce changes via the Platform and, where appropriate, by email or through the consent module.

32.2. Business users (P2B). Changes affecting Business users are notified at least 15 days before they take effect, except where a shorter period is permitted or required by law. By continuing to use the Platform after the effective date, you accept the amended Terms. If you do not agree, you may cancel before the effective date in accordance with Section 11.4.

32.3. The applicable retention period and the availability of reactivation (Section 23) may be adjusted where necessary to comply with legal, operational or security requirements.

32.4. Changes to the rates for Subscriptions, feature packs, paid promotion and platform fees are notified in accordance with this Section and Section 11.6.

33. Force majeure

33.1. HUB3 is not liable for any delay or failure to perform resulting from circumstances beyond its reasonable control, including failures of third-party service providers, internet or power outages, government measures, strikes or natural disasters.

33.2. The affected party shall inform the other party as soon as reasonably possible of the force majeure event and its expected consequences, and shall mitigate its effects as far as possible.

33.3. Where a force majeure event continues for more than sixty (60) consecutive days, either party may terminate the agreement in writing without compensation. Fees already paid for services that could not be delivered due to the force majeure event are refunded pro rata.

34. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. HUB3 may assign these Terms in the context of a reorganisation, merger, acquisition or transfer of business, preserving your rights.

35. Miscellaneous

35.1. Severability. If any provision of these Terms is found to be void or unenforceable, the remaining provisions remain in full force; the provision concerned is replaced by a valid provision that most closely approximates its original purpose.

35.2. No waiver. Failure to exercise a right, or delay in exercising it, does not constitute a waiver of that right.

35.3. Entire agreement. These Terms and the documents they refer to constitute the entire agreement between you and HUB3 in respect of the Platform.

35.4. The user's own terms. The application of any purchasing or other general terms of a Business user is expressly excluded, unless HUB3 has accepted them expressly and in writing.

35.5. Electronic communication and evidence. Communication between you and HUB3 may take place electronically, except where the law or these Terms provide otherwise. The version of an electronic communication or agreement stored by HUB3 serves as evidence thereof, subject to proof to the contrary. Electronic communication is deemed received on the day of dispatch, subject to proof to the contrary by the recipient. This provision is without prejudice to the rules of evidence that apply mandatorily in relation to Consumers.

35.6. Survival. Provisions intended by their nature to survive the end of the agreement — including Sections 9.3, 25, 26, 28.1, 29 and 38 — remain in force after termination.

36. Notices

Notices to HUB3 are given to info@hub3.be. We may reach you via the contact details linked to your account or via in-app notifications.

37. Language

The Dutch version of these Terms is the authentic and governing version. Translations are provided for convenience only; in case of discrepancy, the Dutch text prevails.

38. Governing law and jurisdiction

38.1. These Terms are governed by Belgian law.

38.2. Disputes are submitted to the competent courts of Belgium, without prejudice to mandatory provisions granting a Consumer the right to bring proceedings before the court of their domicile.

39. Acknowledgement

By using HUB3, you acknowledge that you have read and understood these Terms, that you agree to them, that you are authorised to enter into this agreement, and that you are at least 18 years old or have the consent of a parent or legal guardian.

Contact: info@hub3.be